Privacy Policy

1. Introduction

Velocity HQ, LLC ("we," "our," or "us") is committed to protecting your privacy and the privacy of minors who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard information, with special considerations for children under 13 years of age.

2. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, email address, phone number, and postal address.
• Payment Information: Credit card details and billing address.
• Demographic Information: Age and gender.
• Usage Data: How you interact with our services, website, and mobile application.

For children under 13, we limit data collection to what is reasonably necessary to participate in our services.

3. How We Use Your Information

We use your information for purposes including:

• Providing and maintaining our services.
• Communicating with you about our services, promotions, and events.
• Processing payments and memberships.
• Improving our services and user experience.
• Complying with legal obligations.

For children under 13, we use collected information solely to provide our services and as otherwise permitted by the Children's Online Privacy Protection Act (COPPA).

4. Sharing of Your Information

We may share your information with:

• Service providers who assist in our business operations.
• Legal and regulatory authorities when required by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We never sell personal information of children under 13.

5. Your Rights Under California Privacy Laws

Under the California Consumer Privacy Act (CCPA) and CPRA, California residents have specific rights regarding their personal information:

• Right to Know: What personal information is collected, used, shared, or sold.
• Right to Delete: Personal information held by businesses.
• Right to Correct: Inaccurate personal information.
• Right to Opt-Out: Of the sale or sharing of personal information.
• Right to Non-Discrimination: For exercising your privacy rights.

To exercise these rights, please contact us using the information provided in Section 10.

6. Phone, Email, and Text Message Communications - Opt-Out Information

By providing your phone number, email address, or consenting to receive text messages, you agree that Velocity HQ may contact you via these methods for:

• Transactional purposes: Appointment confirmations, billing information, and facility alerts.
• Marketing and promotional communications: Subject to your right to opt-out.
• Customer Service: General inquiries and follow-ups.

How to Opt-Out:

• Email: Follow the "unsubscribe" link in any marketing email.
• Text/SMS: Reply "STOP" to any message to opt-out immediately.
• Direct Request: Contact us using the information in Section 10.

For children under 13, we require verifiable parental consent before any marketing communications are sent.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including that of minors. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children's Privacy (COPPA Compliance)

Velocity HQ is committed to protecting the privacy of children under 13. For users under 13:

• We collect only necessary info: Child's name/age, parent contact info, and emergency details.
• Verifiable Parental Consent: We require this before collecting or using any personal information from children under 13.
• Parental Control: Parents/guardians may review, delete, or refuse further collection of their child's data at any time.
• Marketing: We require separate, explicit consent for marketing involving a child's data and never sell this information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact: